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- L Block Sector tauheed colony orangi town karachi.
- +92 336 9114769
Refund & Returns Policy – Wavy Wear
At Wavy Wear, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.
Returns Eligibility
You may request a return or exchange if:
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The product is unused, unworn, and in its original condition
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The item is returned with original tags and packaging
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The return request is made within 7 days of receiving the order
For hygiene reasons, worn or washed items cannot be returned or exchanged.
Non-Returnable Items
The following items are not eligible for return or refund:
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Items purchased on sale or clearance
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Innerwear or nightwear once worn or washed
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Products damaged due to misuse or improper care
Return Process
To initiate a return:
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Contact our support team with your order number
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Share images of the product (if damaged or incorrect)
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Once approved, you will receive return instructions
Return shipping costs may be the customer’s responsibility unless the product is defective or incorrect.
Refunds
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Once we receive and inspect the returned item, we will notify you of approval or rejection
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Approved refunds will be processed within 7–10 business days
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Refunds will be issued to the original payment method or as store credit, depending on the case
Exchanges
We offer exchanges for:
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Wrong size
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Incorrect item received
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Manufacturing defects
Exchanges are subject to product availability.
Damaged or Incorrect Items
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with clear photos. We will arrange a replacement or refund at no extra cost.
Late or Missing Refunds
If you haven’t received your refund after the stated period:
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Check your bank or payment provider
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Contact your payment gateway
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If the issue persists, reach out to us
Contact Us
For any questions regarding returns or refunds, please contact us:
Email: support@wavywear.com
Website: www.wavywear.com